Complaints

Last reviewed July 2026

If you have a Complaint

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact

our network;

In writing:

Complaints Team

Stonebridge Mortgage Solutions

Regency House

Miles Gray Road

Basildon

Essex

Ss14 3Fr

By telephone: 0345 646 5535

By email: complaints@stonebridgegroup.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Regulatory status

CDF Mortgages is a trading style of Cristian Fortuna, who is an Appointed Representative of Stonebridge Mortgage Solutions Ltd which is authorised and regulated by the Financial Conduct Authority. We are entered on the Financial Services Register under firm reference number 987171.

Typically, we charge a fee of £295 for a remortgage and for a mortgage when purchasing a property, however the actual fee will depend on your circumstances and will not exceed 1% of the mortgage amount.